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Frequently Asked Questions

How do I get a quote?

 

Pick your cottage.

Choose your date.

How many guests, or Pets

Then you will see full quote with taxes.

You do not need to add your name unless you're booking.

How to get a hold of us?

 

Best way is to call or text us. 330-565-1699

 

What do I need to bring?

 

Please bring any Groceries, & any personal toiletries.

 

What’s Included

We provide All of the following:

Complementary K-Cups & Tea (Cream & Sugar)

Complementary Dog treats (Ruff Life on the lake), dog dishes, lint brushes, & poop bags.

All cleaning supplies (swifter & sweeper).

Towels & wash cloths

Shampoo, conditioner & body wash (Brands we use. Mane N’ Tail & Dial)

Hair Dryer

Toilet Paper, Tissues & Paper Towels

 Television in each room (spectrum & Roku.)

Gas Grill

Fire Pit (Propane)

Outdoor Seating

USB & Plug Outlets (Outdoors)

Minimum Night Stays

Minimum 2 nights

July - Minimum 7 nights (15% Discount)

August- Minimum 3 Nights

Thunder on the Strip - Minimum 3 nights

If one or more of the nights you would like to stay are showing as unavailable, please give us a call. We can work to accommodate your stay.

Noise

·     Geneva on the Lake has enforced quiet hours that begin at Midnight, and we would like our guest to honor this by keeping outside noise to a minimum at this time. During weekends, it can be quite noisy with bands playing in close proximity. Please be aware that our location is in the middle of a touristy area, where a lot of events take place. During Thunder On The Strip, our road is where they do the bike burn outs. The street gets very noisy during Noon-6pm.

Damages

·     We reserve the right to charge your credit card for any damages or excessive cleaning from your stay. If you notice any problems upon arriving, please let us know right away to avoid any damages being charged to your account. 

·     We do all of the cleaning & maintenance. We check everything daily to make sure your stay is cozy. So, if anything is broken it will be your responsibility to keep your guests in line. Any property loss inside or outside the cottages will result to an additional charge to your account. Please avoid moving furniture and do not take furniture outside.

Damages can be up to a $5,000 fee for any major damages or neglect of our cottages.

No Drinks on Heaters. Turn off all appliances & lights before checking out.

Appliances

·     Occasionally appliances, TV’s, air conditioner, etc. can malfunction. We will service and restore these as quickly as we can. We will not make any rental changes for time without these items. Likewise, loss of electricity, water or other “Acts of God & Acts of Nature” that are outside of our control will not result in a refund of any monies paid.

 

 

Cleaning & Trash

·     Trash must be taken out every Monday night if staying 6 or more days, arrow needs to face the street.  

Additional $250.00 cleaning fee will apply to your card if not followed.

Cleaning checklist for our guest will be provided on the refrigerator.  We ask to please keep our cottages clean, for our guest & families to enjoy.

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Smoking

 

·     ALL of our cottages are NON-SMOKING. Smoking is only aloud in outdoor areas. No butts in the inside trash, use outdoors cigarette dispenser provided on wall of each cottage.  Smoking or vaping inside the cottages will result in a $250.00 cleaning fee and charged to your credit card.

 

Payment Methods

Credit Card & Check payment methods are accepted.

Deposit/Payment

·     We require a credit card to accept all reservations in full amount prior to stay. We will send you a reminder email. Must be 25 & over to book or stay at cottage. Families are welcomed.

 

First Payment

25% required up front (Non-Refundable)


 

Second Payment
Due 7 days before arrival, collected automatically.

 

.
Guest Reminder:

An email reminder will be sent to the guest by email Only. Please use correct E-Mail Address.

If you need to use another payment method, you would do so at email reminder.

Any other payments or questions, please call.


For Credit Cards 
When the guest accepts and finalizes a quote, the card will be charged, and a normal booking will be created without a pending status.

Security Deposits
Type:
Hold
Amount: $500.00

This will be released, day of your checkout. (3:00pm)

Once cleaning is done & all is inspected.

You will Not be charged unless there is damage.

Check In/Check Out

·     Normal check in time is 4:00 P.M. and check out is 11:00 A.M. If you need to make other arrangements let us know. 

SELF CHECK-IN

·     We provide self-check-in for all of our cottages. Please check your E-Mail 24 hours prior to your arrival to get your keyless entry code. If you do not receive a E-Mail, please contact us immediately. Look for KCD Cozy Cottages in your email or check your spam folder for your keyless entry code. Call us for any assistance.

Dog Pricing

$35.00 Per Dog

Dog Limit 2 up to 65 pounds unless you have a service dog.

Also please keep the blinds up if you are leaving the dog alone, thank you.

Dogs Only Policy

 

·     Our property is Dog friendly. If your dog does not react well to other pets, noise, or large crowds, please make alternate arrangements.

·     Please pick up ALL dog feces in the yard from your pets.

·     Absolutely NO CATS or any other type of pets except for well-behaved dogs.

·     You will be charged for any damage or excessive cleaning as a result of your dog(s) staying in our cottages.

Please clean up and sweep if your dog sheds. No wet dogs in cottages.

·     We provide doggie bags, homemade treats, small dog dishes, and have a doggie trash can to throw all waste in.

·     We are providing sofa protector covers for your pet. We ask you to please keep them on while visiting with your 4-legged friend.2

 

Dog Playground

We offer a playground for our dogs. Located in the back of the Rustic-Getaway cottage.

Please follow ALL Rules:

No aggressive dogs

Must be on leash when entering.

You are responsible for any misbehavior or aggression.

Please clean up after your dog.

We provide bags, water, and toys.

Please use bucket and cleaning spray for toys. (Vinegar & water base)

 

 

General Information

·     Plumbing and electric have been updated in all the cottages. We ask Please NO WIPES even if they say flushable.

·     All cottages are newly updated with brand new flooring, painting, furniture, and front two patios are re-done

·     We provide, bath towels, wash cloths, hand towels, bed linens, shampoo, conditioner, body wash & a hair dryer. 

·     All of our cottages have TVs, Internet, Roku & Spectrum Cable, Full, kitchens with plates, cups, utensils, basic cooking dishes, pot pans & Ninja Dual Coffee maker. (Complementary K-Cups, tea, Sugar & Cream is provided) toaster, microwave, & basic spices.

·     We will have an online manual with videos to show you how to use all appliances. Scan the bar code on refrigerator.

·     Also, we will have a guest book for you to sign and let us know how your stay was. Please leave us a Google Review as well!

 

 

Parking

·     We will be providing our guest(s) with ONE PARKING PASS FOR ONE VEHICLE ONLY.

·     Other guests must park on the strip.

·     Any car without a pass will be towed.

·     Across the street, there will be a sign that says KCD parking only, it is the parking lot with purple lights.

·     Absolutely NO parking allowed on the street or on the grass.

Drop off Area

·     There is a blacktop driveway that is for a 15 minute drop off only.

NO PARKING.

Authorized cars only (Maintenance vehicles, owners, etc.)

Covid-19

·     The safety of our guests and our family is top priority. We work with all federal, state, and local regulations. If you are not feeling well, we advise you to please stay home. We take extra precaution for sanitizing. We will also be having our cleaning list on the refrigerator that you could see when you stay over for your comfort of everything that we clean. We ask that you please keep our cottages clean as well. We do clean all of the doorknobs, light switches, and handles after your stay. At this time, we do not ask you to wear a mask but, we do ask you to bring one just in case businesses require customers to wear one.

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