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Frequently Asked Questions

What do I need to bring?

 

Please bring any Groceries, Creamer, Coffee grounds & any personal toiletries.

Minimum Stays

May & June - Minimum 2 nights

July & August - Minimum 7 nights

Thunder on the Strip - Minimum 3 nights

Noise

  • Geneva on the Lake has enforced quiet hours that begin at Midnight and we would like our guest to honor this by keeping outside noise to a minimum at this time. During weekends, it can be quite noisy with bands playing in close proximity. Please be aware that our location is in the middle of a touristy area, where a lot of events take place. During Thunder On The Strip, our road is where they do the bike burn outs. The street gets very noisy during Noon-6pm

Damages

  • We reserve the right to charge your credit card for any damages or excessive cleaning from your stay. If you notice any problems upon arriving, please let us know right away to avoid any damages being charged to your account. We provide a checklist upon each checkout to ensure all steps are followed to avoid additional charges.

  • We do All of the cleaning & maintenance, we check everything daily to make sure your stay is cozy. So, if anything is broken it will be your responsibility to keep your guests in line. Any property loss inside or outside the cottages will result to an additional charge to your account. Please avoid moving furniture and do not take furniture outside. Damages can be up to a $8,000 fee, for any major damages or neglect of our cottages. No Drinks on Heaters.

Appliances

  • Occasionally appliances, TV’s, air conditioner, etc. can malfunction. We will service and restore these as quickly as we can. We will not make any rental changes for time without these items. Likewise, loss of electricity, water or other “Acts of God & Acts of Nature” that are outside of our control will not result in a refund of any monies paid.

 

 

 

Cleaning & Trash

  • Trash must be taken out every Monday night if staying 6 or more days, arrow needs to face the street. Each cottage has a swifter & broom. Wipe off all table/counter & kitchen appliances. If anything was spilled in the oven, please clean. Empty fridge & wipe out; clean microwave; make sure all dishes are washed; empty all garbage containers. We respect our guests, we ask you to please do the same thing for our next guest or family. An additional $250.00 cleaning fee will apply to your card if not followed .

 

Smoking

 

  • ALL of our cottages are NON-SMOKING. Smoking is only aloud in outdoor areas. No butts in the inside trash, use outdoors pots with sand or provided ash trays. Smoking inside the cottages will result in a $250.00 cleaning fee and charged to your credit card.

 

Cancellations

  • Our cancellation policy requires 7 day prior to visit for a 50% refund. Unfortunately no refund is possible for last week cancellations. Please call for any questions 330-565-1699

 

Check In/Check Out

  • Normal check in time is 4:00 P.M. and check out is 11:00 A.M. If you need to make other arrangements let us know. If you would like to arrive earlier, please let us know and we will do our best to accommodate you. 

 

SELF CHECK-IN

  • We provide self-check-in for all of our cottages. Please check your E-Mail 24 hours prior to your arrival to get your keyless entry code. If you do not receive a E-Mail, please contact us immediately. Look for KCD Cozy Cottages in your email or check your spam folder for your keyless entry code. Call us for any assistance 330-565-1699

Deposit/Payment

  • We require a credit card to accept all reservations in full amount 7 days prior to stay. We will send you a reminder email. Must be 25 & over to book or stay at cottage. Families are welcomed.

Pets

 

  • Our property is Dog friendly. If your dog does not react well to other pets, noise or large crowds please make alternate arrangements.

  • Please pick up the dog feces in the yard from your pets.

  • Absolutely NO CATS or any other type of pets except for well-behaved dogs.

  • You will be charge for any damage or excessive cleaning as a result of your dog(s) staying in our cottages.

  • We provide doggie bags, homemade treats, small dog dishes, and have a doggie trash can to throw all waste in.

  • We are providing sofa protector covers for your pet. We ask you to please keep them on while visiting with your 4 legged friend. Also please keep the blinds up if you are leaving the dog alone, thank you.

 

 

General Information

  • Plumbing and electric has been updated in all the cottages. We ask Please NO WIPES even if they say flushable.

  • All cottages are newly updated with brand new flooring, painting, furniture, and front two patios are re-done

  • We provide, bath towels, wash cloths, hand towels, bed linens, shampoo, conditioner, body wash & a hair dryer. 

  • All of our cottages have TVs, Internet,  Roku & Spectrum Cable, Full, kitchens with plates, cups, utensils, basic cooking dishes, pot pans & Ninja Dual Coffee maker. (Complementary K-Cups & Sugar provided) toaster, microwave, & basic spices.

  • We will have On-line manual with video’s to show you how to use all appliances. Scan the bar code on refrigerator

  • Also, we will have a guest book for you to sign and let us know how your stay was. Please leave us a Google Review as well!

 

 

Parking

  • We will be providing our guest(s) with ONE PARKING PASS FOR ONE VEHICLE ONLY.

  • Other guests must park on the strip

  • Any car without a pass will be towed.

  • Across the street, there will be a sign that says KCD parking only, it is the parking lot with purple lights.

  • Absolutely NO parking allowed on the street or on the grass.

Drop off area

  • There is a gravel drive way that is for a 15m drop off only, NO PARKING. Authorized cars only (Maintenance vehicles, owners, etc)

Covid-19

  • The safety of our guests and our family is top priority. We work with all federal state and local regulations. If you are not feeling well we advise you to please stay home. We take extra precaution for sanitizing. We will also be having our cleaning list on the refrigerator that you could see when you stay over for your comfort of everything that we clean. We ask that you please keep our cottages clean as well. We do clean all of the door knobs, light switches, and handles after your stay. At this time we do not ask you to wear a mask but, we do ask you to bring one just in case businesses require customers to wear one.

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