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Frequently Asked Questions & Rules Please Read

 

​How do I get a quote?

 

Pick your cottage.

Choose your date.

How many guests, 

How many dogs.

Then you will see full quote with taxes.

You do not need to add your name unless you're booking.

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How to get a hold of us? During hour 11am-9pm

Best way is to call or text us. 330-565-1699

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What do I need to bring?

 

Please bring any Groceries, & any personal toiletries, we got the rest.

 

What’s Included

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In-Room Comforts

  • Fresh linens: sheets, comforter, blanket, and 4 pillows

  • Towels and washcloths (provided based on the number of guests listed on your booking)

    • Additional towels are available for a fee upon request

  • Shampoo, conditioner, and body wash (Brands we use: Mane ‘n Tail & Dial)

  • Hair dryer

  • Toilet paper, tissues, and two rolls of paper towels only

  • Televisions in each room with Spectrum and Roku

 

For Your Morning Routine

  • Complimentary K-Cups & tea

  • Creamer (Regular & French Vanilla), sugar, and honey

 

Dog-Friendly Amenities

  • Complimentary treats from Ruff Life on the Lake

  • Dog dishes, lint brushes, and waste bags

 

Cleaning Supplies

  • Swiffer and sweeper provided for your convenience

 

Outdoor Features

  • Gas grill (with one propane tank)

  • Fire pit with propane (one tank included)

  • Outdoor seating area

  • USB and power outlets available outdoors

  • Additional propane tanks available for purchase upon request

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Minimum Night Stays Required

May 2 Nights​​

June & July - Minimum 7 nights (15% Discount)

Our 7 nights include:

Extra Bath Towels 

One Tank Propane for Grill & Fire Pitt (You can purchase an extra tank upon booking)

​August- September 12th Minimum 3 Nights

October 2 Nights (We will do one night)

 

We as of right now have no openings for Thunder on The Strip. Were booked out for the next 4 years.

If one or more of the nights you would like to stay are showing as unavailable, please give us a call.

We can try to accommodate your stay. 

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Noise Policy

  • Quiet hours in Geneva-on-the-Lake begin at 12:00 A.M. Please keep outside noise to a minimum at that time.

  • Weekends can be lively with nearby live bands. Our location is in the heart of a tourist-friendly area that hosts frequent events.

  • During Thunder on the Strip, our road is used for bike burnouts, and noise levels can be high between Noon–6:00 P.M.

  • We have a zero-tolerance policy for excessive noise or disruptions.

  • If complaints are made, you may be asked to leave immediately without refund—no exceptions.

  • We are committed to keeping all guests comfortable and safe.

 

Damages & Guest Responsibility

  • We reserve the right to charge your credit card for damages or excessive cleaning after your stay.

  • Please report any issues within 20 minutes of arrival to avoid being held responsible.

  • All maintenance and cleaning are completed before your arrival to ensure everything is in working order.

  • Guests are expected to supervise their group. Any property damage or theft—indoors or outdoors—will result in additional charges.

  • Do not move or take indoor furniture outside.

 

Appliance Use & Service

  • Occasionally, appliances such as TVs, air conditioners, or others may malfunction. We will restore service as quickly as possible.

  • Refunds will not be given for temporary loss of appliances or utilities.

  • Power outages or service disruptions caused by Acts of Nature are outside our control and not grounds for refund.

 

Cleaning & Trash

  • Guests staying 6 or more days must take trash out on Sunday night. Position the bin so the arrow faces the street.

  • A cleaning checklist will be provided on the refrigerator. Help us keep our cottages tidy for all families to enjoy.

 

Smoking Policy

  • All cottages are NON-SMOKING indoors.

  • Smoking is permitted outdoors only. Use the wall-mounted cigarette dispensers.

  • Do not dispose of cigarette butts indoors—violations will result in a $250 cleaning fee charged to your card.

 

Payment & Deposit Information

Accepted Payment Methods

  • Credit card and cashier’s checks (unless pre-approved by owner)

  • Checks must be received 14–20 days before arrival

 

Booking Requirements

  • Must be 25 years or older to book and stay

  • Families are welcome!

  • Must have correct email address 

  • Must have correct cell phone number for text messages

 

Payment Schedule

  • 50% deposit due at time of booking (non-refundable)

  • Final payment due 14 days prior to arrival​

  • “The final payment is an automatic release from your card.

  • If your card is declined, you’ll receive a link to update your payment method.”

 

Security Hold

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  • $100 security hold will be collected 2 days prior to arrival. Released 2 days after arrival.

    • This is a hold, not a charge. Unless their damage or excessive cleaning takes place, your card will then be charged. 

    • “For stays of 7 nights or longer, the security hold will automatically re‑authorize every 7 days. This is only a temporary hold, not a charge.”

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Door Code

🔐 Door Code & Check‑In Details

You will receive your door code the day before arrival by both email and text message.

On the day of arrival (between 9 AM and 11 AM), you’ll receive a second message with, your door code

  • Step‑by‑step check‑in instructions

  • Your Wi-Fi network name

  • Your Wi-Fi password

📧 Make Sure Your Contact Info Is Correct

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Cancellations & Refund Policy

  • If you pay in full and cancel at least 14 days before your stay, you’ll receive a 50% refund

  • Cancellations made within 14 days are non-refundable

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  Dog Policy

  • Dog Fee: $35.00 per dog

  • Dog Limit: Maximum of 2 dogs, each up to 65 pounds 

  • Please raise the blinds if you leave your dog alone in the cottage.

 

Dog-Friendly Property Guidelines

  • We welcome well-behaved dogs only. If your dog is reactive to other pets, noises, or crowds, please make alternative arrangements.

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  • Barking Policy:

  • Continuous barking is not allowed. If a complaint is received, you’ll receive one warning.

  • A second complaint may result in immediate eviction with no refund.

  • Clean up all pet waste from the yard. Doggie bags and a dedicated dog waste bin are provided.

  • No other pet's dogs only. No cats or other animals.

  • You are financially responsible for any damages or excessive cleaning due to your pet.

 

Excessive Cleaning Fee: $250.00

  • If your dog sheds heavily, please do not allow them on the beds. Bring your own comforter or blanket.

  • Please clean up and sweep any dog hair.

  • No wet dogs are allowed inside the cottage.

  • Please use cleaning supplies we provide for clean up

 

Extras Provided for Your Pup

  • Complimentary doggie bags

  • Homemade treats

  • Small dog dishes

  • Sofa protector covers—please keep these on when your pet is on the furniture.

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General Information

  • All cottages feature updated plumbing and electrical systems—please do not flush wipes, even if labeled “flushable”

  • Recent renovations include:
      New Roofs & Windows
    Complete remodel of Oreo's Dream & Rustic Getaway
    Brand New Furniture & Appliances

  • New Window Units in Hunter's Hide-Out & Celling Fans

  • Butterfly Escape New Celling Fans

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Cottage Amenities

  • TV with Roku, Spectrum Cable, and high-speed internet

  • Fully equipped kitchen:

    • Plates, cups, utensils, and basic cookware

    • Pots, pans, toaster, microwave, and basic spices

    • Ninja Dual Coffee Maker with complimentary K-Cups, tea, sugar, and creamer

  • Digital guest manual with video tutorials—just scan the QR code on the refrigerator

  • A guest book for your comments—we’d love to hear about your experience and invite you to leave a Google Review.


Parking

  • 🚗 Parking Policy – Please Read Carefully

  • Each reservation includes one parking pass for one vehicle only.

  • You may purchase one additional parking pass prior to check-in only.

  • Upon booking you can choose extras to purchase please do so at that time.

  • Additional guest vehicles must park on the strip if a second pass is not secured in advance.

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  • 🔒 Important Reminders

  • Vehicles without a valid parking pass will be towed.

  • Guest parking is located across the street in the lot marked: KCD Cozy Cottages Parking Only (look for the lights)

  • Do not park on the grass, in the street, or on neighboring properties.

  • Please ensure vehicles do not block the driveway or guest parking lot.

  • 🚙 Owner Vehicle Notice You may see the owner's vehicle parked in the driveway. This may be a Honda Pilot, Chevy Blazer, or another vehicle displaying a visible parking pass. 


Drop-Off Area

  • The blacktop driveway is for 15-minute drop-offs only

  • No parking permitted

  • Reserved for authorized vehicles only (owners, staff, maintenance)

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🧺 Laundry Services

We do not offer on-site laundry facilities.

However, the nearest laundromat is conveniently located at Indian Creek Campsite, just a short drive away.


Before You Leave

  • Please double check your belongings—we are not responsible for lost or left items. Anything left behind will be discarded

  • On hot days, please leave the air conditioning units turned on

  • Your safety and the safety of our team is a top priority—we follow all federal, state, and local health regulations

  • If you're feeling unwell prior to your visit, we kindly ask that you reschedule your stay

  • We thoroughly sanitize after each visit, focusing on high-touch areas like light switches and door handles

  • A cleaning checklist is posted on the refrigerator for your peace of mind

  • Please help us keep the cottages clean so every guest enjoys a fresh and welcoming space

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